Welcome to Jennie Closet LLC’s Refund Policy page. We hope you are satisfied with your shopping experience. If you are not completely satisfied with your purchase of women’s lingerie or swimwear, you may return or exchange it according to the following terms.
- Refund and Exchange Policy
Return Period: You can request a return or exchange within 30 days from the date you receive your order.
Return Conditions:
Items must be unused, unwashed, and in their original packaging with all tags attached.
Due to hygiene reasons, swimwear, lingerie, and other intimate apparel cannot be returned or exchanged once opened or used, unless defective. - Refund Process
If you meet the return conditions, please follow these steps to request a refund:
Contact Customer Service: Please contact the Jennie Closet LLC customer service team via email or phone, providing your order number and reason for return.
Obtain Authorization: Upon receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and return address (see below).
Prepare for Return: Include the RMA number in the package and return the item using secure packaging materials.
Ship the Item: Please ship the return item to the following address: 125 Country Walk Rd, Schenectady, NY 12306
Shipping Costs: You are responsible for return shipping costs unless the item is defective.
Processing Time: We will process your refund request within 3-5 business days of receiving the returned item. Once the refund is approved, we will issue the refund to your original payment method. - Exchange Policy
If you wish to exchange for a different size or color of the same item, please follow the return process and specify the item you wish to exchange when contacting customer service. You will receive the same instructions as the return process described above. - Refund Method
Refunds will be processed through your original payment method. Please note that it may take 3-5 business days for the refund to be processed, and the exact time may vary depending on your bank and payment method. - Special Circumstances
If you receive a defective or incorrect item, please contact us as soon as possible. We will provide free return and exchange services and apologize for any inconvenience caused.
Thank you for choosing Jennie Closet LLC. We look forward to providing you with a high-quality shopping experience!