Welcome to the Frequently Asked Questions section of Jennie Closet LLC (hereinafter referred to as “we” or “the company”). We are committed to providing you with high-quality women’s lingerie and swimwear products. Here you can find answers to questions about shopping, order processing, returns, and other related issues. If you have any other questions, please feel free to contact us.

1. How do I place an order?
   On our online store, you can browse products, select your desired size and color, and click the “Add to Cart” button. After you have finished shopping, click the shopping cart icon and follow the prompts to complete the checkout process. You will need to provide your shipping address and payment information to confirm your order.
2. How do I check my order status?
   You can check your order status by logging into your account. On your account page, you will be able to view details of unshipped and shipped orders. If you don’t have an account, you can also track your order by referring to the tracking link in the order confirmation email we sent you.
3. What payment methods are accepted?
   We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment methods. Please select your preferred payment method during checkout.
4. How do I return or exchange an item?
   If you are not satisfied with your purchase, you can return it within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. For detailed information, please refer to our Return Policy. You will need to request a return authorization from our customer service department and obtain a return label.
5. How do I change my order?
   If you need to change your address or other order information before your order is shipped, please contact our customer service as soon as possible. They will do their best to assist you with the necessary changes. However, please note that once the order has entered the shipping process, you may not be able to make changes.
6. How do I contact customer service?
   If you have any questions or need assistance, please contact our customer service team through the following methods:
   Email: info@jenniecloset.com
   Phone: (838) 277-3535
   Online Chat: Visit our website and use the online chat function to contact a customer service representative (if available).
7. How secure is the website?
   We use advanced encryption technology (such as SSL) to protect the security of your personal information and payment information. We are committed to ensuring the security of your data and take reasonable security measures to prevent unauthorized access.
8. What if my question isn’t listed here?
   If you can’t find the answer to your question in this FAQ, please feel in touch with our customer service team. We will do our best to assist you and answer all your questions.